The great unwashed like me (in Canada) are supposed to go to a Volvo dealer to get ripped offf more efficiently

Message from your link to all non-americans
"The Volvo Penta Online Store is only accessible to visitors located in the United States**. Please contact your local dealer for information concerning Genuine Volvo Penta parts "

I have a few more maddening stories about Volvo "service" but life it too short to spend all my time bitching here.