I have had this trouble with Raymarine before. I have to remind myself that their market is not the long distance cruiser, but rather the sport fisherman or weekend clorox bottle owner. These are less demanding and probably also less thrifty. I called Raymarine service, they say send the units in, if we expedite maybe we can turn them around in 5 days plus transit time. Can do absolutely nothing for you until they are in hand. Now many manufacturers have figured out that they can send a replacement unit, charge your credit card for a new one, then refund the difference to flat rate repair when they get yours back. Raymarine will not do this.

So I found a helpful seller on eBay for the autopilot, will overnight the unit today. For close to the Raymarine flat rate repair price.

I ran into this with Mastervolt as well: the heater DC-DC supply burned up due to a manufacturing flaw. They will not talk to me, I ordered a replacement through a dealer which was to be 2nd day air shipped. Arrival day came and went, no unit. Call the dealer, who calls Mastervolt - oh, they don't have any (even though they said they had two when ordered. New ones will depart Holland in about a week. Were they ever going to tell me that? Or wait two weeks then charge me 2nd day air shipping?

Honestly, vendors in the RV business are better than this. If you are charging the "Marine" premium it really ought to have at least the slightest claim to service.

Currently anchored in a light snowfall behind Buck Is, south of Coinjack, NC.