Hi John,
I now work in the boat biz, and whenever I'm able, I steer business to Defender. Last year, a fella who bought a Hanse 430 from my company outfitted his boat through Defender, and he was very happy with the prices and service. I'll be outfitting my trawler this year, and if I can, I'll be ordering most of the stuff through Defender as well.
Stephan is a class act. I'm glad he got the problem resolved.