About 5 years ago the armor on our 10 year old Steiner Admirals began deteriorating, it turned rubbery and began falling off. After a few calls to the Steiner repair facility, they agreed to look at them. I boxed them up and sent them in... After a slew of phone calls I finally got an answer about the warranty/repair..."we have no record of them here...".
Well, I could trace them to the facility (thank you UPS) and I had saved a message acknowledging receipt (thank you iPhone) so I asked that they simply replace the binoculars...
A new pair showed up days later, with an apology!
The armor had clearly been redesigned too.
Love that set of binoculars!