I had been trying to reach them by phone and email at the addresses for Technical Support listed on their website for several weeks. Remember that at the time they had no idea that/why I was trying to contact them. When I talked to their Customer Rep at Downwind, she told me that when they got busy they didn't answer the phone, and that their email load had gotten so high that they pretty much ignored it. And this was for the Customer Service numbers listed on their website. I also mentioned that obviously I would give them bad reviews on the various websites and in person when OGM came up based on this incident. She told me that they didn't care, they didn't read any of that stuff anyway. Not much to do at that point except walk away and buy Lopolights. And occasionally write reviews like this here and on SSCA, other sites. This was ~2 yrs ago, BTW.