Eric's review on YELP from November of last year of his satphone provider posted on another forum (emphases mine):

I've had an Iridium 9555 that I purchased in San Diego and have had my service with satellitephonestore.com for over a year. I use my phone regularly as I'm an offshore sailor spending time at sea and various countries. Here are my experiences:

- Michel, my sales guy, is great.

- I have had my SIM card suspended for no apparent reason, twice. Fortunately both times I checked before we headed offshore but just imagine the results if I (or you) experienced no service connection in the exact scenario that you need it. A quick phone call (from a cellular connection) fixed the glitch, which was never explained and brushed off like it was no big deals.

- I have been over billed a total of three times now. The first time in September of 2013 my plan was changed from a ~$120/month to a $200/month. When I caught it they said "we notified everyone in advance that we were doing that". I got no notification. At the same time, I was billed for additional air time that should have been included in my service plan (both my $120/month or $200/month, depending on how you look at it).

- I just opened up my latest invoice (October 2013), and surprise, I'm back on the $200/month plan that I specifically requested in writing to be off of.

- I was also billed separately for data minutes, which apparently is not included in "minutes", although I dare you to determine that for yourself if you read the plan descriptions. satellitephonestore.com/…

Every month that I open my invoice from satellitephonestore.com I know I'll be performing an audit to see what fraudulent (either by negligence or intent) behavior and billing practices have been employed this time.

After I type this, I'm going to request my money back on my latest invoice and contact the Florida Secretary of State to file an official grievance

http://www.yelp.com/biz/satellite-phone-store-san-diego

Hmmm, perhaps he was going with Dubya's version of "Fool me once..." ?

http://www.youtube.com/watch?v=eKgPY1adc0A